QA

It's like I forget this thing is here it seems. I just looked and it's been a month to the day since the last time I put anything up. And to think that I was going to start doing it some more.

Let's see, we made it through the holidays relatively unscathed but afterwards have been a bit, well, something.

One good thing is I seemed to have settled into a bit of a groove at the call center. Today I had what's called coaching (it's where my supervisor sits me down and goes over how I'm doing). It seems I'm doing fine other than I talk too much. Apparently, I have an ability to calm down most angry customers or at least not let them escalate the calls. Now if the company could get enough people on the phone to keep people from waiting an hour to talk to me.

I still feel sorry for some of them. It's kind of amazing just how much people depend on the Internet now days. Heck even ten years ago it wasn't like this. I was still using dial-up and residential high speed Internet was something that I read about on Usenet. Now the livelihood of people hinge on it (both Phrank and myself wouldn't be doing what we're doing if it weren't for it). Of course most of them accept that there can be disruptions in service and they're the ones who I seem to have the most sympathy.

Completely unrelated, I think I'm ready for winter to end. Or at least the snow to melt all the way out of the bowls at the skate park. For some reason the snow just piles up on the good transitions.